General sales conditions
The Plantéric company, a sole proprietorship registered with the RCS of Nîmes under the number SIRET 34857041700041, whose registered office is 478 chemin de Pareloup, 30,000 NîMES, publishes the website planteric.com on which are sold wellness products and perfumes , vegetable oils, essential oils and accessories of the “Plantéric” and “Ink Scar Tattoo” brands.
Plantéric is an independent trader.
These general conditions of sale apply to all Internet users who order products through planteric.com.
They are intended to define the conditions under which the sales contract is concluded between Plantéric and each of its customers placing orders through planteric.com (hereinafter “the Customer”).
Plantéric reserves the right to adapt or modify the Conditions of Sale at any time. The Customer is deemed to have accepted the Conditions of Sale as adapted or modified.
Offer and price
All product offers offered on planteric.com are limited to mainland France (including Corsica) and subject to available stocks.
The prices appearing on planteric.com are indicated in Euros (€) all taxes included, excluding shipping costs (see the article entitled "Delivery" below) and are liable to change during the year. Products ordered on planteric.com are at the price in effect when the order is registered.
Our promotional offers are only valid for the duration that we mention on a case-by-case basis and only while stocks last.
The prices and special offers offered on planteric.com are only valid for products sold online. All Plantéric offers are made under the Conditions of Sale in force at the time of the order.
To place an order, the Customer must have the legal capacity to contract, that is to say have the legal majority and not be under guardianship or guardianship.
Before any first order, the Customer must register on planteric.com. He then indicates his name, his first name, his postal address, his e-mail address, his telephone number. An account with a user name and password, which he chooses himself, is then assigned to him.
Prior to each ordering session, the Customer must identify himself using his username and password.
The Customer can then, during a session, choose the products of his choice on planteric.com.
Any order implies acceptance of the prices and descriptions of the Products available for sale.
The Customer declares, before placing his order, to have read and irrevocably accepted the Conditions of Sale in force on the day of the order, by checking the corresponding box.
After placing and validating his order, the Customer checks the details and the total price of this order which he can confirm or modify in the event of an error. As soon as he confirms the order by clicking on the "Order" button, it is definitively placed and commits the Customer. An order number is then assigned to him, which he must imperatively keep.
The Customer has the obligation to pay the amount displayed at the end of the verification process, as well as the delivery costs as set out in the Conditions of Sale in the article "Delivery".
The Customer receives by e-mail, within 24 hours, an acknowledgment of receipt of his order.
The order is not definitively taken into account by Plantéric until full payment of the amount invoiced for the order has been paid.
Plantéric reserves the right to cancel or suspend an order placed on planteric.com if it reasonably considers that the person who placed the order has violated any of the provisions of the Conditions of Sale or if it exists, with the Customer. , a dispute relating to the payment of a previous order. Plantéric also reserves the right to prohibit access to the Site to persons whom it reasonably considers have violated any of the provisions of the Conditions of Sale.
Some of our products are fresh and handmade according to the quantities requested, the other part is produced and packaged by a French partner laboratory, according to our original recipe and our own raw materials. The offer made is only subject to stock availability. In the event that the product ordered is unavailable, Plantéric will inform the Customer within 3 days by e-mail. The order will be automatically canceled for the product concerned. The Customer may, at his option, be reimbursed for the price of the unavailable product, without additional compensation, or receive a credit in an amount equal to the price of the unavailable product. He can make his choice known by simply returning an e-mail to the address: firstname.lastname@example.org specifying his
Payment by the Customer for the products offered on planteric.com is made exclusively in euros (€).
The amount to be paid is the total amount including all taxes of the products ordered to which are added the delivery costs as determined in the Conditions of Sale in the article "Delivery".
Payment is made exclusively by Carte Bleue, Visa or MasterCard, online directly following the order using the references of the order previously placed online.
For the payment of online orders, Plantéric uses the services of the company Stripe. Planteric.com is equipped with a secure online payment solution. The card numbers and the card validity date are instantly encrypted using SSL (Secure Socket Layer) and never pass unencrypted on planteric.com, which ensures the security of the information transmitted. Plantéric has no access to these details and therefore does not keep them on its servers.
Packages are sent by Mondial Relay only in mainland France and Spain (including Corsica), to the address indicated by the Customer during the ordering process. Any details useful for the delivery of the package must be made by the Customer.
All Mondial Relay prices are calculated according to the total weight of the order and are available in detail up to 5 kg HERE, or on the "Delivery" page at the bottom of the site.
The prices of home delivery by registered letter, Colissimo without signature, with signature or collection point (pick-up or Pickup Station deposit) are also calculated according to the total weight of the order,
and are available in detail up to 5 kg HERE, or on the "Delivery" page at the bottom of the site.
For orders placed and paid for before 2 p.m. on a working day, we will do our best to ensure that the package is prepared the following working day. Shipment will be made 48 hours after receipt of the order, except in cases mentioned HERE or on the "Delivery" page at the bottom of the site.
For all exceptional events (holidays, strikes, confinement and more) Plantéric cannot be held responsible for delayed delivery times. Any complaints will however be studied.
Plantéric cannot be held responsible for any delay in delivery by the carrier for any reason whatsoever. However, and in accordance with the provisions of article L121-20-3 of the Consumer Code, for lack of delivery at the expiration of a period of 30 days from the day following that on which the Customer placed an order, the Customer has the possibility to cancel his order free of charge. The sums he has paid will then be returned to him without delay, to the exclusion of any other compensation, if he so wishes and depending on the availability of the products, Plantéric undertakes to re-deliver the same order at his expense.
Any anomalies concerning the delivery (damage, open package, damaged package, broken or missing products ...) must be indicated on the delivery slip in the form of "handwritten reserves" accompanied by the customer's signature, photos are additional proof . The customer must immediately report to Plantéric customer service so that a complaint can be made with the carrier. Plantéric will pay for the replacement of non-usable products.
After sales service
The Customer can contact Plantéric's after-sales service for any question relating to the products or the placing of an order by telephone on 06.03.00.09.99 between 10 a.m.-12 p.m. and 2 p.m.-4 p.m., from Monday to Friday or by email with the address email@example.com.
He can also write to the following address:
478 chemin de Pareloup
The Customer has a period of twenty-one (21) clear days from receipt of the products ordered on planteric.com to exercise their right of withdrawal without having to justify reasons or pay compensation to Plantéric. .
Within this period, the customer must unambiguously declare that they are withdrawing by writing to the following address: Plantéric- 478 chemin de Pareloup, 30,000 NÎMES.
The products must be returned by the Customer to Plantéric within fourteen days of the declaration of withdrawal in new condition and in their original packaging also in perfect condition. Items damaged or soiled by the Customer will not be taken back and will remain in this state at Plantéric at the Customer's disposal.
The address to which to send the products in the event of a return is as follows: Plantéric - 478 chemin de Pareloup, 30,000 NÎMES.
For the return of products, Plantéric recommends that they be sent to it by registered mail with acknowledgment of receipt.
Return costs are the responsibility of the Customer. Shipments "postage paid by the recipient" or against reimbursement will be refused.
However, the shipping costs which would have been paid by the Customer will be reimbursed.
Subject to the foregoing provisions, reimbursement will be made within fourteen days of receipt by Plantéric of the returned order.
In the event of damage or non-compliance of the products received with the products ordered, the Customer may return them to Plantéric, within ten (10) clear days from the date of receipt, in the original packaging. (in the event of non-compliance) or in appropriate packaging (in the event of damage) at the following address: Plantéric - 478 chemin de Pareloup, 30,000 NÎMES.
The Customer is required to attach to this shipment a letter in which he specifies the references of the order, the date of the order, the date of receipt of the package as well as the detailed reasons for this return.
Returned products must have been purchased by mail order via planteric.com.
In the event of a return for damage or non-compliance, the return costs will be reimbursed to the Customer by Plantéric.
Upon receipt of non-compliant products, Plantéric offers the Customer by email either to exchange said products for products in good condition and in accordance with the Customer's expectations, or to reimburse the returned products in full, without additional compensation. In the absence of a response from the Customer within fifteen (15) days of the sending of the email by Plantéric, the Customer will be presumed to have opted for a refund.
Subject to the foregoing provisions, the exchange or refund, as the case may be, takes place within thirty (30) days of receipt by Plantéric of the damaged or non-compliant products.
The products offered on planteric.com are not intended to be resold. These products are sold exclusively on planteric.com or in partner shops and stores. Any resale or use for promotional purposes of products purchased via planteric.com outside this network and in particular on the Internet is strictly prohibited, and regardless of an infringement of the brand or the image of the products, may be of a nature to engage the responsibility of its authors.
Plantéric guarantees that the products offered on planteric.com comply with current European legislation.
The Customer benefits from the legal guarantee of compliant delivery and the legal guarantee against hidden defects.
Plantéric cannot be held liable in any way whatsoever for a breach of contract in the following cases:
- in the event of inaccuracy of the information provided on planteric.com;
- in the event that the product purchased is used by a third party to the contract;
- in the event of a technical problem preventing access to the Site;
- in the event of an intrusion or presence of a computer virus on planteric.com;
- in case of out of stock or unavailability of a product offered on planteric.com;
- in the event of a total or partial disruption or strike, in particular of postal services and means of transport and / or communication;
- in the event of force majeure;
- in the event of delay or damage in the delivery of the products ordered when these are due to fault on the part of the Customer, an unforeseeable and insurmountable fact of a third party to the contract, or a case of force majeure;
- in the event of physical damage caused to the Customer as a result of the use of products ordered via planteric.com when this damage is due to a fault of the Customer, to an unforeseeable and insurmountable fact of a third party to the contract, or to a case force majeure;
responsibility in the use of products for sale
The processed products (balms and creams) sold on planteric.com are composed of natural and organic ingredients and have been tested and validated by a laboratory for the most part, the vegetable oils and essential oils are natural or organic is also have all the technical sheets confirming their origin and certification.
Before using or purchasing a product on planteric.com, it is your responsibility to check the compositions to make sure of your possible allergies to one of the ingredients, to also check their interaction with food supplements or a medical treatment.
Essential oils are strongly discouraged for pregnant or breastfeeding women and children under six (6) years old.
People with asthma, hypertension, diabetes, epilepsy or with anti-coagulant treatment should be particularly vigilant.
In general, before any use of essential oils it is best to seek advice from your doctor or pharmacist.
Remember to perform a skin tolerance test by putting a little of the product you are going to use in the crease of the elbow, if a reaction appears (itching, burning, redness) within 48 hours, wash with soap and stop all application.
For a spectacular allergic reaction (edema), quickly contact the poison control center in your home, either the emergencies at 12 or the fire department at 18.
Any text, design, brand, logo, sign, product name, title, sound and music, graphics, video, user interface, visual interface, photography and source code (hereinafter the “Content”) including, and without this list is exhaustive, the operation and appearance of these Contents, appearing on planteric.com Internet are the property of Plantéric and are protected by the texts relating to copyright, patents and trademarks, and other rights of intellectual property.
The reproduction, distribution, transmission, modification or use of all or part of these elements is authorized only for information purposes, for private, personal and non-commercial use. Any other use of the elements of the Site is prohibited.
Plantéric may collect personal data relating to Customers through the Site registration form (for more information, please consult the "Personal information" section of the Site).
Plantéric may automatically collect information about Customers through cookies.
A cookie is a small text file placed on your computer when you visit a site. Their main purpose is to collect information relating to your browsing on the sites and to provide you with personalized services.
We place cookies on your computer when you visit our website. We do this to improve your browsing experience on our site.
We also use them to measure, for example, the number of visitors or the most viewed products.
We do not use them for the collection, processing, distribution or storage of personal data.
All the personal data collected will be subject to automatic processing for the purpose of managing and processing orders, invoicing.
This data will be considered strictly confidential and will not be communicated to third parties for any reason whatsoever.
If the Customer wishes to be informed of special offers, recent information and any other new product created by Plantéric, he can subscribe to the Newsletter when registering or by completing the online form.
When the Customer has ticked the corresponding box on the form, an e-mail containing a link will be sent to him. The Customer must click on this link in order to certify the accuracy of the e-mail address given to Plantéric and to prevent third parties from registering other people without their knowledge. The Newsletter and any direct marketing communication may be sent by Plantéric.
If the Customer no longer wishes to be contacted in a commercial context by Plantéric, it will suffice to send an e-mail to the following address firstname.lastname@example.org. In accordance with articles 39 and following of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, modified by the law n ° 2004-801 of August 6, 2004, the Customer has a right of access, rectification and deletion of information concerning him, by sending an e-mail mentioning his name, first name, address to the following e-mail address email@example.com.
When a Customer visits planteric.com, a cookie may be implemented on his computer to collect information that can be read on subsequent visits, for the sole purpose of improving the service provided by Plantéric to its customers. A cookie does not allow Plantéric to identify the Client. The Customer may, however, oppose the implementation of "cookies" on his hard drive by configuring his browser.
For technical reasons, however, the Customer is advised that certain parts of the Site may only be accessible to him if he accepts the implementation of cookies.
Plantéric pays a lot of attention to the quality of the content of the Site.
Occasionally, however, some information contained on planteric.com may contain errors. In the event that the Customer detects an error, he has the option of informing Plantéric by sending him an e-mail at the following address: firstname.lastname@example.org.
Plantéric pays particular attention to reproducing as faithfully as possible, the colors of the products offered on planteric.com. Plantéric nevertheless warns the Customer that some computers can modify these colors.
Any hypertext link to planteric.com must receive the prior consent of Plantéric.
On the other hand, any hypertext link referring to the Site and using in particular the technique of framing, deep-linking, in-line linking or any other deep link technique is in any case formally prohibited. In all cases, any link must be removed immediately upon request from Plantéric.
In case of dispute
This contract is subject to French law. Plantéric cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from the misuse of the products sold.
In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, a consumer association or any other advice of his choice.
Complaints or disputes will always be received with attentive benevolence by Plantéric, good faith being always presumed on the part of the Customer. In the event of a dispute, the Customer will first contact the company to obtain an amicable solution.
The Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
If one or more provisions of the Conditions of Sale are held to be invalid or declared as such in application of a law, regulation or a final decision of a competent court, the other provisions will retain all their force and all their scope.
The language of these Conditions of Sale is French.
These Conditions of Sale are subject to French law.